OUR PROMISE:

Fresh Box Market: Ordering and Delivery Policies

Welcome to Fresh Box Market! We strive to provide you with the freshest and most convenient service possible. To ensure a smooth ordering and delivery process, please review our policies below:

1. Subscription Holds:

• If you've subscribed to our service and need to put a delivery on hold due to unforeseen circumstances, you are welcome to do so.
• For monthly subscriptions, you can skip once per monthly cycle.
• For 12-week subscriptions, you can skip up to 3 times per 12-week cycle.
• To request a hold, please contact us in advance.

2. Order Cancellation:

• If you decide to cancel your order, we understand, and we'll process a refund for you.
• For 1-month orders, a $10 cancellation fee will be applied.
• For 12-week orders, a $25 processing fee will be deducted from the refund.

3. Delivery Confirmation:

• Once your order is out for delivery, we will send you a confirmation email along with an estimated time of arrival (ETA).
• You are responsible for receiving the delivery, so please be available or make necessary arrangements.

4. Proof of Delivery:

• Rest assured, all our deliveries come with proof of delivery to ensure it reaches the right place.
• We are not responsible for items left out during extreme weather conditions (cold or hot seasons). Please be ready to receive your delivery, you are welcome to leave out a tote or blanket during the winter months. Have a specific request for us to place it in the garage etc? Email us!

5. Order Pickup:

• If you opt for order pickup and fail to collect your order on time, the order will be forfeited.
• We are unable to issue a refund for an order that was not picked up, as we purchase products based on orders.
• It is your responsibility to ensure timely pickup.

6. Communication:

• For any questions or concerns about our policies, please feel free to email us. We're here to help!

7. Apartment and Condo Deliveries:

• If your order is delivered to an apartment or condo, ensure you are available to receive it from our in-house delivery staff.
• Unlike regular deliveries, we use our own staff to ensure a caring and personalized service.
• Please provide details like buzz code or best contact number to ensure we ca reach you!

8. Order deadline:

• We source our produce based on our orders in order to reduce food waste. If you place your order after the 4PM deadline which closes Tuesday's weekly your order will be processed for the following week.

9. Produce substitutions:

• We are committed to providing the freshest and highest quality produce. Due to the nature of our 24 hour business model there may be rare occasions when a specific fresh produce item is unavailable or does not meet our quality standards. If in the case substitutions can and will be made. No refunds or credits will be offered. 

10. Out of range:

• If your delivery address is out of range you will be refunded in full. 

 

11. Customer Satisfaction

•  If you are unhappy with any produce you receive or have an issue, please reach out to us, Our team is amazing and can assist you in any matter. 

At Fresh Box Market, your satisfaction is our priority. Thank you for choosing us as your fresh grocery provider!