OUR PROMISE:

Fresh Box Market: Ordering and Delivery Policies

Welcome to Fresh Box Market! We strive to provide you with the freshest and most convenient service possible. To ensure a smooth ordering and delivery process, please review our policies below:

1. Subscription Holds:

• If you've subscribed to our service and need to put a delivery on hold due to unforeseen circumstances, you are welcome to do so.
• For monthly subscriptions, you can skip once per monthly cycle.
• For 12-week subscriptions, you can skip up to 3 times per 12-week cycle.
• To request a hold, please contact us in advance.

2. Order Cancellation:

• If you decide to cancel your order, we understand, and we'll process a refund for you.
• For 1-month orders, a $10 cancellation fee will be applied.
• For 12-week orders, a $25 processing fee will be deducted from the refund.

3. Delivery Confirmation:

• Once your order is out for delivery, we will send you a confirmation email along with an estimated time of arrival (ETA).
• You are responsible for receiving the delivery, so please be available or make necessary arrangements.

4. Proof of Delivery:

• Rest assured, all our deliveries come with proof of delivery to ensure it reaches the right place.
• We are not responsible for items left out during extreme weather conditions (cold or hot seasons).

5. Order Pickup:

• If you opt for order pickup and fail to collect your order on time, the order will be forfeited.
• Unfortunately, we are unable to issue a refund as we purchase products based on orders.
• It is your responsibility to ensure timely pickup.

6. Communication:

• For any questions or concerns about our policies, please feel free to email us. We're here to help!

7. Apartment and Condo Deliveries:

• If your order is delivered to an apartment or condo, ensure you are available to receive it from our in-house delivery staff.
• Unlike regular deliveries, we use our own staff to ensure a caring and personalized service.

At Fresh Box Market, your satisfaction is our priority. Thank you for choosing us as your fresh grocery provider!